Terms and conditions

INBOX DINNERS TERMS & CONDITIONS

The terms and conditions below apply every time you interact with Inbox Dinners, the Inbox Dinners website, or whenever you purchase any subscription/membership plan or store product.

By using the Inbox Dinner website, purchasing any subscription/membership plan or store product, or by entering into any of Inbox Dinners sales or promotions, you agree that you have read, understood and accepted the following terms and conditions below, and agree to abide by them

If you want to get in touch with Inbox Dinners, please email hello@inboxdinners.co.nz

By agreeing to the terms and conditions below and providing Inbox Dinners with your personal information, you also agree to the Inbox Dinners privacy policy.

1. UNSUBSCRIBING FROM EMAILS
   Unsubscribing from any of Inbox Dinners emails (subscription, newsletter, promotion or other) does not unsubscribe/cancel you from your purchased Inbox Dinners subscription/membership plan. You must cancel your subscription/membership plan by logging in to your account.

2. PAUSING OR CANCELLING & YOUR MEMBERSHIP

You can cancel your subscription/membership plan at any time by going online to Inbox Dinners and selecting ‘LOG IN’ on the right side of the menu bar, then under ‘MY MEMBERSHIPS’ click cancel below the plan you wish to cancel.

(a)You can choose to permanently cancel your subscription/membership plan at any time online by selecting ‘LOG IN’ on the right side of the menu bar. You can purchase the membership plan again at any time.

 

3. RIGHT TO TERMINATE IN CERTAIN CIRCUMSTANCES
   Either party may terminate this agreement immediately on notice to the other if the other:
   (a) being a Sole Trader:
   goes into voluntary administration; or
   (b) being a natural person:
   dies; or
   (c) commits any act of bankruptcy; or
   (d) commits any criminal offence punishable by imprisonment; or
   (e) breaches any of these terms and, where the breach is capable of remedy, fails to remedy the breach within a reasonable time of receipt of notice to remedy.

(f) fails to pay an amount due under this agreement within 7 days of the due date

 

4. CUSTOMERS’ RIGHTS TO CANCEL
   Except in the case of orders that you have paid for (e.g. first-time orders), you can terminate a subscription/membership plan at any time temporarily or indefinitely via logging into your online account. You can cancel anytime, keeping in mind the Inbox Dinner email day is every Thursday at 12:00 pm NZST.

5. TERMINATION DOES NOT RELIEVE PARTIES FROM LIABILITY UP TO TERMINATION DATE.
   Termination of this agreement does not relieve the parties from liability under this agreement up to the time of termination, nor does it relieve either party of any obligation to pay any money owed by it to the other party on any account whatsoever. You agree that we can continue to market our products and services to you after termination unless you advise Inbox Dinners that you do not wish to receive any further material from Inbox Dinners.

6. INBOX DINNERS RIGHT TO SUSPEND
   If subscription/membership plan or purchases are not paid for in full or a Customer’s bank declines payment on a Customer’s bank card and as a result, money is owed to Inbox Dinners, then Inbox Dinners reserves the right to suspend the Customer’s ability to receive their subscription/membership plan or place further orders on the Website until the outstanding balance has been paid in full.

7. NO WAIVER OF INBOX DINNERS RIGHTS
   Inbox Dinners failure to insist upon or enforce strict compliance with these terms will not constitute a waiver of any of our rights.

8. LIABILITY FOR EVERY ORDER
   You are liable for every purchase made under your login on the website that has not been removed or cancelled pursuant to the purchase rules.

9. CHANGE OF EMAIL ADDRESS
   You must notify Inbox Dinners immediately of a change to your email address. You can edit the email delivery address by selecting ‘LOG IN’ on the right side of the menu bar. Click ‘Edit profile’ under ‘MY ACCOUNT’. Enter your new email address in the ‘Email’ box and click ‘UPDATE PROFILE’. Failure to do so will result in you not receiving your purchased Inbox Dinners subscription/membership plan, or it being sent to an incorrect/old email address.

10. PURCHASES
    For Inbox Dinners;
    (a) Your purchase of a subscription/membership plan consists of an order for a continuous weekly subscription of the Inbox Dinners membership plan you select. Your selected subscription/membership plan will continue each week, unless you cancel yourself, or tell Inbox Dinners you want to cancel your subscription/membership plan before your next payment is due to be made.
    (b) You can choose to permanently cancel your membership plan at any time online by selecting ‘LOG IN’ on the right side of the menu bar.
    (c) Please be aware that shopping lists include all ingredients (except for salt, pepper and water) and some recipes may include allergens.
    (d) Your subscription/membership plan payment will be taken weekly on the anniversary day of signing up. (For example, if you signed up on a Tuesday, you will be charged Tuesday weekly, until you cancel your plan or tell Inbox Dinners to cancel your subscription/membership plan for you.)
    (e) You will receive your selected Inbox Dinner subscription/membership plan, which includes 4 dinner recipes and a shopping list every week on a Thursday at 12:00 pm NZST, regardless of which day you originally signed up.

(f) Your subscription/membership plan provides you with access to two weekly meal plans at any one time. Each week a new meal plan will be added, and the previous fortnight’s meal plan/recipes will be replaced by the previous week’s meal plan/recipes. Each week’s meal plan including dinner recipes will be available online for two weeks only. Should you wish to keep your meal plan/recipes, you will need to download them within the two weeks that they are active, before they are removed.
(g) Your one-off recipes purchased from the shop will be emailed straight to your inbox at the time of purchase. You have 30 days to download your one-off recipe before it expires and is no longer available.

 

11. INBOX DINNERS INTELLECTUAL PROPERTY
    All intellectual property (in all concepts, systems, written, graphic and other material relating to Inbox Dinners, Inbox Dinners website and its contents and all recipes including recipe images, recipe files or other) remains the property of Inbox Dinners and are intended for the purchaser’s personal use only. This intellectual property is protected by New Zealand and international law.

12. WEBSITE CONTENT (INCLUDING RECIPE FILES)
    You agree not to use the website for any purpose that is unlawful or prohibited by these terms. You may download the information from your subscription/membership plan or one-off purchase email for your own personal use, but otherwise, neither the website nor any material on them or our Inbox Dinners emails may be altered, modified, reproduced, transmitted, shared, or distributed without Inbox Dinners prior written consent. You must not share your login and access to the subscription/membership plan with any other party. You agree that you will not interfere with any other party’s use and enjoyment of the website, or damage the operation of the website, or Inbox Dinners systems or those of other persons who use the website, whether by way of a virus, corrupted file, any other software or program, or otherwise.

13. INBOX DINNER’S DISCRETION
    Inbox Dinners may, at its absolute discretion:
    (a) refuse to accept a subscription/membership plan or store purchase;
    (b) cancel a purchase or subscription/membership plan for any reason whatsoever. There will be no charge when Inbox Dinners cancels an order unless you have breached these terms; and
    (c) suspend or terminate the ability of any customer to order through the website for any reason whatsoever.
    If we need to refuse to accept a purchase or cancel a subscription/membership plan, we will let you know as soon as possible. We will refund you for any cancelled purchase where we have chosen to cancel the purchase, as long as you have not breached these Terms.

14. PRICING
    The prices are per Inbox Dinner subscription/membership plan and are listed on our website. The prices of the Inbox Dinners are inclusive of GST. Where additional costs are applicable, these costs will be clearly indicated during the order process. All amounts are in New Zealand (NZD) or Australian (AUD) dollars. You can select to purchase in NZD or AUD currency by toggling the currency button in the top right-hand corner.
    Inbox Dinners reserves the right to change our prices, products and services from time to time. We will notify you of a price increase by email as early as we can and at least ten days before the next payment for your purchased subscription/membership plan is due.

15. INVOICING
    If you require an invoice, please log in to your account, click ‘PAST INVOICES” on your membership account page and click on the date of the invoice you require. You have the option to print from this screen. 

16. PAYMENT
    Payment for your first Inbox Dinners subscription/membership plan is due and deducted or debited from your credit card/debit card immediately upon purchase, at the time your purchase is made, unless you are given a two-week free trial. Payment for subsequent Inbox Dinners subscription/membership plans is due and will be deducted (or as the case may be, debited) from your credit card, each week on the same day as your first purchase and payment unless you are given a two-week free trial. In which case, your first Inbox Dinners subscription/membership plan is due and deducted or debited from your credit card/debit card on the two-week anniversary of you purchasing a subscription/membership plan. The name that will appear on your credit card statement will be INBOX DINNERS. 

17. METHOD OF PAYMENT
    You must pay Inbox Dinners purchases by credit card/debit card. Inbox Dinners does not accept any other form of payment. You can change or update your payment method at any time by selecting ‘LOG IN’ on the right side of the menu bar. 

18. PAYMENT BY CREDIT/DEBIT CARD DECLINED
    If your credit/debit card is declined by its financial institution or fails to process, Inbox Dinners will not deliver by email that week’s subscription/membership plan.
    (a) Failed credit card/debit card payments process through Stripe, our secure 3rd party payment gateway. Stripe subscriptions use Smart Retry policy and will retry up to 8 times within 1 week. An email will be sent to you, the customer, each time a card payment attempt fails, including retries. Your membership status will be set to unpaid and on hold.

19. ADJUSTMENTS FOR BILLING ERRORS
    If you are overcharged for any Inbox Dinners subscription/membership plan or product purchased, Inbox Dinners will refund you the necessary adjustment amount to reflect the correct amount that should have been charged. Inbox Dinners will refund you at your option by either crediting your credit card or alternatively by crediting your account balance in your online account. Any credit applied to your account is non-transferable and cannot be exchanged or refunded for cash. If you are undercharged, we will let you know and you will have to pay the amount owing. It is possible that an error could be included on the Inbox Dinners website. If you become aware of this, please email hello@inboxdinners.co.nz.

20. DEBT COLLECTION
    You are liable for all reasonable costs incurred by Inbox Dinners associated with debt collection where you default in payment for any order where you have received the products and/or service.

21. COLLECTION AND STORAGE OF PAYMENT CARD INFORMATION
    Inbox Dinners does not collect or hold customer payment card information. All payment card collection, storage and transactions are performed by our secure 3rd party payment gateway, Stripe. At no time are full customer card details viewable by either Inbox Dinners or any other party. For more information, please see our privacy policy.

22. WARRANTIES LIMITED
    You have statutory rights under the CGA and FTA that are not affected by these Terms. Subject to your rights under the CGA and FTA, all representations, terms, warranties, guarantees, or conditions whether implied by statute, common law or custom of the trade or otherwise, including, but not limited to, implied warranties, guarantees or conditions are excluded to the fullest extent permitted by law.
    You are responsible for using all necessary skills and care in handling and using the products or services. You expressly acknowledge that all such products and services are accepted by you, entirely at your risk.

23. FOOD ALLERGIES, INTOLERANCES AND SPECIFIC DIETARY REQUIREMENTS
    Inbox Dinners subscription/membership plan meal plans, recipes and one-off recipes are not designed to cater for allergies, intolerances, dislikes or specific or cultural dietary requirements. You must take care and have all responsibility for checking the ingredients you purchase and consume for the Inbox Dinner recipes provided.

24. NUTRITIONAL INFORMATION
    We’d like you to know all of the nutritional information provided is an approximation. This is based on the most common household ingredient average by all brands, using recipe volumes. All information is calculated as accurately as possible using nutrition software but will vary depending on the brands, preparation and quality of food you select to purchase at your discretion.

25. LIABILITY
    Under the CGA and FTA, Inbox Dinners liability to you cannot be excluded or limited in any way. Subject to your rights under the CGA and FTA:
    • The liability of Inbox Dinners whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of a product or subscription plan or any breach of these terms shall not in any event exceed an amount equivalent to the price of the relevant product or Inbox Dinner subscription plan.
    • Inbox Dinners shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the website, or your use of, or the delivery or failure to deliver, any products or Inbox Dinner subscription plans or store purchases.

26. EFFECT OF FORCE “ACT OF GOD”
    If the performance by Inbox Dinners of its obligations under these terms is prevented by reason of “Act of God” (which shall include prevention occasioned by fire, casualty, accident, act of God, our 3rd party platform experiences failure, natural disaster, pandemic, any law, order, proclamation, regulation, demand or requirement of any government or government agency, strikes, labour disputes, electricity or communications failures, or other causes whatsoever beyond the reasonable control of Inbox Dinners), shall be excused from such performance to the extent of such prevention.

27. SECURITY OF INFORMATION
    Inbox Dinners shall use its reasonable endeavours to prevent any unauthorised entry into the Website. However, Inbox Dinners will not be liable for any direct or indirect damage or loss whatsoever if any third party gains unauthorised access.

28. LOGIN
    You must keep your login details safe and confidential at all times. You can change your password at any time by selecting ‘LOG IN’ on the right side of the menu bar. Select ‘ACCOUNT DETAILS’ on the left-hand side and then you’ll need to enter your current password to change your password under ‘Password change’. Once done, select ‘SAVE CHANGES’. Make sure you always log out of your account.

29. TWO-WEEK FREE TRIAL 

We offer new subscribers a two-week free trial. Multiple emails for the same household can not be used to receive additional two-week free trials. The two-week free trial may only be used once per household, per email and per person. Inbox Dinners reserves the right to invoice subscribers for subscriptions/membership plans that have already received a two-week free trial at the full price of $8.90 per week. Unless you cancel your subscriptions/membership plan, you will be automatically charged the applicable subscriptions/membership plan fee for the type of plan you are on, the day after your last day of the two-week free trial period. At any time, and without notice, we reserve the right to (i) modify the terms of the free trial offer, or (ii)) cancel such two-week free trial offer.